BAC Corrosion Control
We take great pleasure in writing this testimonial for MFM-IT, as they have a reputation here as “you have never let us down or leave a problem unsolved.
We have been a customer of MFM-IT Limited since its inception and have purchased various software and hardware solutions for BAC Corrosion Control Limited (BAC). We currently have a monthly support contract for our IT system for both companies; we are very satisfied with the excellent level of service provided.
MFM-IT have installed and project managed multiple server installations for BAC. On all occasions we have experienced minimal downtime, due to your methodical approach and preparation. We are most satisfied and impressed with our terminal server solution designed and installed by you for Rose Corrosion Services Limited. Some members of our team were sceptical about using a new company, but you have managed to impress them too. All the people involved in this project, have found MFM-IT to be professional, knowledgeable and efficient. Our helpdesk support has been outstanding, with the team going the extra mile.
I would not hesitate to recommend MFM-IT Limited to others for their IT solution requirements.
Birmingham Voluntary Service Council
MFM-IT became BVSC’s outsourced IT department in June 2012, all our queries have been dealt with promptly and efficiently. They use a logging system for queries which allows individuals to monitor progress and pick up recurring issues.
They have advised us on specific issues that we were having with our set-up and provided alternative solutions, guided us through the various options to ensure we make an informed decision that is right for our organisation.
I have no hesitation in recommending MFM-IT.
My relationship with MFM-IT has benefited me and our company beyond expectation. The process that MFM-IT initially presided over helped transform our network from a series of haphazard servers to a unified, single domain. When MFM-IT took over our server support contract I was regularly frustrated with this aspect of our business and the predecessor's processes. However, since MFM-IT acquired the contract I've had nothing but confidence in their ability to carry out the work we require to a high standard.
Through feedback from my team and personal experience, we find their support desk manned by both responsive and reactive team, in short they 'get back to you, when they say they will' a refreshing change in this industry! And also fix the problem at hand in a timely manner.
I find the range of services on offer both easy to use and priced sensibly and from a budget management perspective, the monthly invoicing model means that we are agile to expand our equipment and be covered instantly.
I would definitely recommend MFM-IT to anybody looking for a support company from both a expertise point of view, but also on a personable level, important to help guide you through any potential migrations and support issues.
Today, I'm living with the benefits, we have a cleaner vision about what we have and where we are going.